RESUMO
The authors discuss the enormous changes in student ethnicity, age, race, personal health needs, economic status, and declining high-school graduation populations, mentioning the existing complicated differences in meeting individual student needs as never before to ensure successful educational outcomes. The book progresses with identifying universal stress testing for higher education business models, demonstrating quantitative and qualitative indicators and suggesting alternative solutions to address recognized stressors-emphasizing that institutional readiness to move quickly to address stressors is critical for any institution. The position included oversight and leadership of accounting, business services, budget, facilities operations, facilities planning, payroll, human resources, materials management, auxiliary services, and public safety.